In between I had been on/off with MS support, made sure everything is updated, all diagnostics run, etc. I got a new keyboard, yet the problem persisted. The device only charged now if it was in standby and run extremely hot. After more time with MS support and more updates no change. The surface now began to run slowly, CPU at a constant 40%. I tried a few things and ended up uninstalling the Nvidia drivers and software and reinstalling it and, at this point, this seems to have fixed the problem. This made me really consider switching OS.Note: If you have a Surface Duo, Surface RT, or Surface 2, use one of the other methods to find the serial number. Get the Surface app Find the serial number on the packaging The Surface app isn’t available on Surface Duo or Windows RT. Here's a quick way to find the serial number on your Surface (running on Windows 10 or Windows 11): If you still have the original packaging for your Surface, you can find the serial number on the barcode label. Select Start > Settings > System > About. On this page, find Windows Specifications, and look for your Serial number. In Settings, tap About > Model & hardware, and look for your Serial number.
This is the quickest way to find your serial number. However, if your Surface Duo doesn’t turn on, you can also find the serial number on the SIM card tray after you eject it. Look for your Surface model to locate its serial number.Īny Surface Pro model, Surface Go model, Surface 2, Surface 3, and Surface RTįlip out the kickstand and look for the string of numbers near its base. Look on the bottom edge of the Clipboard where it attaches to the keyboard. Look on the bottom edge of the clipboard where it attaches to the keyboard. You'll need to disconnect the screen from the base.
Place your Surface Studio screen down, and look at the bottom of the base. Starting in Laptop mode, gently rotate the top of the display backwards 180 degrees. The serial number appears on the back of the display near the middle.
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